We all know things can go wrong with purchases. We’ve all bought something online, received it and thought, oops that’s not going to work or opened the box and thought, that’s not right. Whatever the reason, we want you to be pleased with your purchase.

If you’re not, please contact us by email or telephone to let us know why you need to return the purchase. Then, so long as you return it within 30 days of delivery (please use a delivery method that ensures you can prove it was posted to CycleMiles), we will refund the price of your purchase.

Any other problems, just contact us by email, velo@cyclemiles.co.uk or telephone 023 92 455 355.